Services

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Operations Management Consulting

Assisting entrepreneurs build a solid operations-managerial foundation, from which the rest of their business can efficiently operate. Iwh can help construct organizational development blueprints for firms searching for a solid operations structure to build upon, and review existing operations procedures for current companies to improve their operations productivity. Iwh offers insights and ideas for how businesses can discover and sustain their competitive advantage in today's business landscape by assessing current operations resources, operational efficiency, services offered, niche positioning and potential for expansion. If desired, we can operate your business / hotel on your behalf, for an agreed fixed fee - we can customize the need to suit the owner - be it a Business Class hotel, Luxury or Deluxe Hotel.

Personnel Recruiting

The founder of iwh, Geoff Magee has over 30 years experience in the hospitality industry in India and Australia. Geoff started in the hospitality business with the Taj Group in Chennai, and went through the Oberoi School for Learning and Development in Delhi. Over the years he rose to the position of General Manager / Vice President and CEO of The Ambassadors, The Oberoi, The Rain tree and The Accord Metropolitan - all 5-star properties in India.

He has interviewed and hired a great number of candidates, from line staff to senior managers.

Iwh will ensure that your personnel needs will be met to satisfaction. We source, interview and provide our clients with qualified candidates who will capture and implement your organizational goals successfully.

Personnel Training

Excellent customer service distinguishes one experience from the other. Businesses operate in a competitive environment and one certain way to set your product apart from your competitors' is to provide top-class customer service.

Iwh will come to your establishment, observe your staffs' performance, create a detailed, gap-analysis and make recommendations for improved customer service. Iwh also offers leadership training, team building, corporate culture change and basic customer service training. We offer these services at your facility or at off-site locations. Your new venture will be assured of the best in Hospitality Service

Sales and Marketing

How you present an innovative service to the market is critical. Consultants at iwh have expertise in niche marketing in the India, Asian, and Middle East markets. Our consultants strive to assist our clients develop a launch plan to give their product or service a good chance at success. We also help in developing marketing or business development partnerships. With our understanding of how important company name recognition is to the initial success of businesses, we help companies create and establish their image through proven branding techniques. We are happy to represent Hotels and Hospitality Partners in these niche markets.

Branding and Marketing

Mr. Magee has been associated with Food and Beverage Options like Havana, Above Sea Level, Pergola, OPM, 9 Ft High and Tangys Ocean Front in Chennai. All with Local and International Cuisines and Beverages.

Iwh is now working on a number of New Projects and Upgradation of Older Hotels, towards achieving properties of International / Global Standards.

Pre-opening Support

Deciding to open a major hotel is the first step towards actualizing an idea. Iwh has the expertise to take your ideas to reality. As part of our Pre-opening Support services, iwh will work with your building project manager, your architects, your designers, your structural planning and your finance team to ensure that plans are translated into an efficient operational frame work.

Our services begin from finding a suitable location to build a new facility, to sourcing and purchase an existing establishment. We assist in obtaining necessary permits, licenses and certifications; source architects, general contractors and project managers and ensure compliance with local standards. Iwh will design an organizational structure that suits your particular requirements. Our Team of Finance and Business Development professionals can ensure we build a guaranteed success plan

Hotel and Travel Software.

" Iworldhospitality Travel and Hotel Software "Hermes" has over 7000 Travel, Ticketing Agents and Tour Operators in our system, with over 10 offices in India. Selling, Marketing, Representation and Distribution of Hotels is executed through our data bases. Please contact us for details in this area of our expertise."